Shipping policy

Last updated July 20, 2026

Please carefully review our Shipping & Delivery Policy before placing an order. This policy applies to all orders placed within the EU market.

1. SHIPPING REGIONS

We currently ship to most European destinations:

European Union
Shipping is available to most EU countries, including Germany, France, Italy, Spain, the Netherlands, and others.

Non-EU European Countries

For destinations outside the EU, including the UK, Norway, and Switzerland:

  • Products ≤ 30kg: Available for shipping with an additional €80 customs handling fee.
  • Products > 30kg: Not available for standard shipping due to higher logistics and customs costs.

The following products are currently classified as oversized/heavy products and cannot be shipped to Non-EU European countries through standard delivery:

  • SK12V314PH
  • SK24V150PH
  • SK48V100N
  • SK48V100NBC-6
  • SK48V100NBC-10

Non-EU European Countries (currently not supported for heavy products): United Kingdom, Norway, Switzerland, Iceland, Liechtenstein, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Kosovo, Moldova, Ukraine, Belarus, Russia, and Turkey.

For bulk purchases, dealer orders, or special requests, please contact us for a customized shipping solution.

All orders are shipped from our Germany warehouse.

2. SHIPPING METHODS

We will normally ship by DPD, Parcel Force, RABEN, Walkers, DHL, FedEx, or UPS.

Once we ship out, we will update the tracking information by email.

We also offer local pickup from our warehouse. Please contact us before placing your order to confirm the pickup arrangement.

3. SHIPPING COST

  • Free shipping is available for most products and EU countries.
  • For non-EU shipments, an additional €80 customs handling fee will apply.

4. DELIVERY TIME

Order processing time: Orders are usually processed and shipped within 24 hours after payment confirmation.

Estimated delivery time within the EU:

  • Standard shipping: 3–7 business days
  • Remote areas: 5–10 business days
  • Pre-order products: Delivery time depends on the product's arrival schedule

Once your order is shipped, you will receive a tracking number via email.

5. ORDER DELAYS

If your order is delayed for any reason, we will notify you as soon as possible and provide an updated estimated delivery time.

6. LOST OR MISSING PACKAGES

If your package is lost in transit or marked as delivered but not received, please contact our support team at eve@sokbattery.com. We will assist in the investigation with the carrier.

7. RETURNS

If you have questions about returns, please review our Return Policy.

8. CONTACT US

If you have any questions, please get in touch with us:

  • Business Name: WonderArea International Technology Limited
  • Email Support: eve@sokbattery.com
  • Physical Address: Flat 08A, 19/F, China Shipbuilding Tower, 650 Cheung Sha Wan Road, Kowloon, Hong Kong
  • Customer Support Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M. (Hong Kong Time - HKT)