Payment Policy

Welcome to SOK Battery Europe. We are committed to providing a safe, secure, and seamless online shopping experience. The following Billing Terms & Conditions explain the payment methods available on our store, payment security, pricing, and how your payment information is handled.

1. Supported Payment Methods

SOK Battery Europe supports a range of secure payment methods at checkout. Available payment options may vary depending on your country, device, order value, and the payment services currently supported by our store.

Depending on availability, payment methods may include:

Digital Wallets: Apple Pay, Google Pay, and PayPal.

Credit / Debit Cards: Major credit and debit cards supported by our payment provider, including Visa and Mastercard.

Additional local or alternative payment methods may also be displayed at checkout depending on your location.

Apple Pay Quick Checkout Notice: Apple Pay is available only on compatible Apple devices and browsers. If Apple Pay is not available on your device, you can complete your purchase using any of the other payment methods displayed at checkout.

2. Currency, Fees & Transparent Pricing

Currency: Prices on the SOK Battery Europe store are primarily displayed and processed in Euros (EUR) unless otherwise indicated at checkout.

Transparent Pricing: SOK Battery Europe does not charge additional credit card or payment processing fees directly to customers. The final amount payable, including applicable product prices, discounts, taxes, shipping charges, or other applicable fees, will be clearly displayed before you complete your order.

Shipping: Eligible orders are shipped from our European warehouse in Germany. Free EU shipping may apply to eligible products and destinations in accordance with our Shipping Policy. Certain destinations, oversized products, special deliveries, or other exceptional shipments may be subject to additional charges.

International Transactions: If your payment account is denominated in a currency other than EUR, your bank, card issuer, or payment provider may apply currency conversion or foreign transaction fees. These charges are determined independently by your financial institution and are not collected by SOK Battery Europe.

3. Payment Security

Protecting your payment information is important to us. SOK Battery Europe uses secure technologies and trusted payment service providers to help protect transactions made through our website.

SSL Encryption

The SOK Battery Europe website uses Secure Sockets Layer (SSL/TLS) encryption to protect sensitive information transmitted between your browser and our website.

You can verify that your connection is secure by checking for the lock icon in your browser's address bar and confirming that the website address begins with https://.

PCI DSS-Compliant Payment Processing

Card payments are processed through payment providers that operate in accordance with applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.

PCI DSS is an international security standard designed to protect cardholder information and reduce payment-card fraud.

4. How We Protect Your Payment Information

SOK Battery Europe does not directly store or have access to your complete credit or debit card number.

Payment information is securely processed by our authorized third-party payment providers. Depending on the payment method used, we may receive limited transaction information necessary to process and manage your order, including:

  • Billing and shipping information;
  • Order and transaction details;
  • Payment status; and
  • Limited card information, such as the last four digits of your payment card, where provided by the payment processor.

We do not sell or rent your personal information.

Personal information may be shared with trusted service providers, including Shopify, payment processors, logistics providers, fraud-prevention services, and other service providers where reasonably necessary to process payments, fulfill orders, provide customer support, comply with legal obligations, or protect against fraudulent transactions.

For more information about how we collect, use, and protect personal information, please refer to our Privacy Policy.

5. Troubleshooting Refused or Failed Payments

If your payment is declined or cannot be completed at checkout, we recommend that you:

  • Double-check your card number, expiry date, billing address, and CVV/CVC code;
  • Confirm that sufficient funds or credit are available;
  • Check whether your card is authorized for online or international transactions;
  • Complete any bank verification or 3D Secure authentication requested by your card issuer;
  • Try another payment method available at checkout; or
  • Contact your bank or card issuer to confirm why the transaction was declined.

If the issue persists, please get in touch with the SOK Support Team and we will assist you with your order.

6. Corporate & Customer Support Information

If you have any questions regarding billing, payments, refunds, or your order, please contact us:

SOK Battery Europe

Website: europe.sokbattery.com

Email Support: eve@sokbattery.com

Office / Business Address: Flat 08A, 19/F, China Shipbuilding Tower, 650 Cheung Sha Wan Road, Kowloon, Hong Kong

European Warehouse: Essen, Germany

Customer Support Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M. (Hong Kong Time - HKT)