Thank you for choosing SOK Battery Europe.

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This Limited Warranty applies to physical products purchased directly from SOK Battery Europe or through an authorized SOK Battery dealer (“Products”).

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How to register?

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Warranty Registration Form

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What Does This Limited Warranty Cover?

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This Limited Warranty covers defects in materials and workmanship under normal use during the applicable Warranty Period.

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During the Warranty Period, SOK Battery Europe will, at its discretion, repair or replace defective Products or parts free of charge. Shipping costs related to warranty service are not covered unless otherwise agreed by SOK Battery Europe.

 

This Limited Warranty is transferable.

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Warranty Period

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The warranty period begins from the original date of purchase.

 

The following products are covered by a 10-Year Limited Warranty:

• SK48V100N

 

The following products are covered by a 7-Year Limited Warranty:

• SK12V100PC

• SK12V100H

• SK12V206H

• SK12V206PH

• SK12V314PH

• SK24V100

• SK24V150PH

 

For other products, the warranty period may vary according to the specific model. Please refer to the product documentation or contact SOK Battery Europe for details.

A replacement Product or part will be covered for the remaining warranty period of the original Product or one (1) year from the replacement date, whichever is longer.

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What Will We Do to Correct Problems?

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SOK Battery Europe will:

• Repair the Product using new or refurbished parts; or

• Replace the Product with a new or refurbished product of equal or comparable function.

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What Does This Limited Warranty Not Cover?

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This Limited Warranty does not cover problems caused by:

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• Damage resulting from improper use, misuse, negligence, accidents, or unauthorized modifications.

• Damage caused by incorrect installation, including improper wiring, loose terminal connections, incorrect series/parallel connections, or reverse polarity.

• Damage caused by improper charging, overcharging, deep discharge, or failure to follow recommended charging instructions.

• Damage caused by inappropriate storage conditions, including prolonged storage at incorrect state of charge or exposure to extreme temperatures.

• Water damage, fire, lightning, flooding, or other natural disasters.

• Physical damage caused by collision, impact, or external force.

• Products that have been opened, modified, or tampered with without authorization.

• Products used for applications other than their intended purpose.

• Damage caused by using an incompatible inverter, charger, or electrical system.

• Normal wear and tear or reduced capacity due to regular use and aging.

• Lost or stolen Products.

 

This Limited Warranty does not cover shipping, customs duties, taxes, or handling fees unless otherwise agreed by SOK Battery Europe.

 

The customer is responsible for ensuring the Product is properly packaged and protected when returning it to SOK Battery Europe. SOK Battery Europe is not responsible for loss or damage occurring during return transportation.

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How to Obtain Warranty Service?

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To request warranty service, please contact SOK Battery Europe with:

• Order number or proof of purchase;

• Product model and serial number;

• Description of the issue;

• Photos or videos showing the problem (if applicable).

 

After reviewing your request, SOK Battery Europe will provide further instructions, including return or repair arrangements if required.

 

Please do not return any Product without prior authorization from SOK Battery Europe.

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Contact Us

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If you have any questions, please get in touch with us:

 

• Business Name: WonderArea International Technology Limited

• Email Support: eve@sokbattery.com

• Physical Address: Flat 08A, 19/F, China Shipbuilding Tower, 650 Cheung Sha Wan Road, Kowloon, Hong Kong

• Customer Support Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M. (Hong Kong Time - HKT)

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