Last Updated: February 4, 2026

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1. Introduction

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Welcome to SOK Battery ("we," "our," or "us"). We operate the website https://europe.sokbattery.com/ (the "Site"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at eve@sokbattery.com.

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This Privacy Policy applies to all information collected through our website, including via our contact forms, warranty registration, and dealer applications.

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2. Information We Collect

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We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you register for a warranty, or when you apply to become a dealer.

The personal information we collect depends on the context of your interactions with us and the choices you make, but it specifically includes the following:

• Personal Identity Information: Name, Email Address, Phone Number.

• Business Information: Business Name, Work Email, Business Address.

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3. How We Collect Information

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We collect this data directly from you through the following methods on our Site:

• Contact Forms: When you submit an inquiry regarding our products or support.

• Warranty Registration Forms: When you register your purchased products for warranty coverage.

• Dealer Sign-Up Forms: When you apply to become an authorized SOK Battery dealer.

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4. How We Use Your Information

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We use the information we collect or receive for the following business purposes:

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• To Facilitate Business Operations: We use your business name, address, and contact details to process dealer applications and manage warranty claims.

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• To Communicate with You: We use your email and phone number to respond to your inquiries, send administrative information (such as product updates or warranty confirmations), and provide customer support.

• User Behavior Study: We analyze user behavior on our website to improve our interface and product offerings.

 

5. Sharing Your Information with Third Parties

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We use specific third-party service providers to help us operate our business. We do not sell, rent, or share your email address or personal contact information with these third parties for their independent marketing purposes.

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We only share data in the following ways:

• Payment Processing (Stripe): We use Stripe to process payments. When you make a transaction, your payment information is processed directly by Stripe. We do not store your full credit card details.

• Website Analytics (Google Analytics): We use Google Analytics to monitor and analyze the use of our Service. This helps us understand visitor trends and user behavior. Google Analytics collects data via cookies and usage data but does not receive your direct email submission from our forms.

• Retargeting & Behavior Tracking (Facebook Pixel): We use Facebook Pixel to measure the effectiveness of our advertising and understand the actions people take on our website. This tool allows us to study user behavior and conversion rates.

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6. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

• Google Analytics & Facebook Pixel: These tools use cookies to collect anonymous usage data to help us understand how the Site is being used. You can opt-out of these by adjusting your browser settings or using the specific opt-out features provided by Google and Facebook.

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7. Data Security

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We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

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8. Your Privacy Rights (International & US)

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Depending on your location (including the US, EU, or UK), you may have certain rights regarding your personal information, such as:

• Right to Access: You may have the right to request access to the personal information we hold about you.

• Right to Deletion: You may ask us to delete your personal information, subject to certain exceptions (e.g., maintaining warranty records).

• Right to Opt-Out: You can unsubscribe from our marketing communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us.

To exercise these rights, please contact us at sales@sokbattery.com.

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9. Contact Us

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If you have questions or comments about this policy, you may email us or contact us by post at:

SOK Battery Europe
Flat 08A, 19/F, China Shipbuilding Tower, 650 Cheung Sha Wan Road, Kowloon, Hong Kong

Email: eve@sokbattery.com