How long does refund take?

We typically process cancellation requests within 24–48 hours.

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What if my order has already shipped?

​You can still return within 30 days.

Please accept the delivery first, then contact eve@sokbattery.com for return authorization. Items must be unused and returned in original packaging at your cost.

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Can I change my model or address instead of canceling?
Yes! If you bought the wrong voltage/capacity or misspelled your address, please do not submit this form. Contact us immediately via Live Chat or email eve@sokbattery.com to modify it before shipping.

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Are there any cancellation fees?
 

• Before shipping: 100% free with a full refund.

• After shipping: You will be responsible for the return shipping costs (Note: LiFePO4 batteries require certified dangerous goods shipping under ADR regulations).​

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